Bookkeeper/Accountant
None of the systems I've used or are using now, have ever been able to provide me with real-time data. I feel it takes up so much of my time figuring out a current view of client financials. It has hindered me from making important decisions that needed to be made quickly. Goes into time-management issues, I have to put off other projects to dedicate time to this.
Summer
Business Owner
Currently I am a single person company and work from home, which gets cery chaotic, especially homeschooling my 7 year old and being an inhome caregiver to my mom. The biggest pain point I am facing is time management and help doing the menial tasks that take too much time and are below my paid grade. Getting a flexible yet consistent schedule to follow and someone to help with the admin work, would help me to move forward with growth, especially since I have pivoted and rebranding my whole business and online presence.
Angel B
Director of Corporate Communications
Getting our name and services out to financial wholesalers. They could benefit enormously from the service we provide - scheduling appointments and doing back-end office work. When utilized correctly, our scheduling services can save professionals time and actually make them money by getting them in front of clients and prospects. But we can't seem to get them to respond. We've seen a steady decline post-COVID and are beating our heads against a wall trying to determine how best to reach them and impart our message.
Erin Pruetz
Vice President
Investors and board members micro managing
JL
Business Managemet
profitability while avoiding burnout and inefficiencies.
James willson
Finance Manager
Incompetent subordinates who lack the skill to communicate to a customer.
Rex Amartei Laryea
teacher
as a teacher, I juggle lesson planning, grading, and tracking student progress, but it's time-consuming and often disjointed. I struggle with keeping students engaged and proactive in addressing issues.
diana
Dentist
As a dentist, one of the daily challenges I face is managing the anxiety and discomfort of patients. Despite all the advances in technology and pain management, many patients still come in with a lot of fear about dental procedures. This can make it really difficult to work efficiently and effectively. I wish there was a way to completely eliminate or at least significantly reduce this anxiety from the start. Whether it's through better communication, advanced sedation options, or innovative techniques that minimize discomfort, finding a solution that helps patients feel more at ease would make the entire process smoother and more pleasant for everyone involved.
Fatty
Basically the abuse of younger residents
Blissful
Manager
I wish our safety should be taken more seriously.
Roff David
Integration Specialist
Currently, The lack of response on Slack between team members & upper management causes delays in our ability to resolve issues quickly & efficiently for our clients. We also have an issue with proper documentation that makes it extremely difficult to know exact procedures when handling bugs across platforms.
Sarah Lisenby
Bank Manager
One of my biggest pain points in my daily work is that I work in an extremely large company with many specialized departments. I have to rely on these other specialized departments to resolve client issues. I work face to face with clients as a customer service representative so we are the face of the company, so to speak. Each time I reach out to one of these specialized departments, I am randomly assigned to an employee of that group. Often times, they are inexperienced and do not know how to solve a problem and will pass me off to another department. I will spend countless hours getting the run around and more often than not, I end up back where I started with that original department. Even when I can get a solution right away, sometimes one person will give approval to do something but if I call back again, I deal with someone else and they may say they do not approve the request. It’s extremely frustrating and since we are the ones facing the client , we are the ones who have to deal with the backlash.
Lauren Venegas
Software Developer
Too many meetings. It seems project managers need to feel important by running multiple meetings a day. It hurts software development progress... a lot!
Mike Malone
Finance Mgr
Fees associated with moving or paying with money.
Craig
VP
we need multiple different platforms to do the job. One platform for our CRM. One platform for our website. One platform for automated scheduling. One platform for marketing. There needs to be a platform that services all aspects in one.
Becky
Summarize
I wish that our admin software would allow me to add team members directly onto tickets instead of creating a ticket and then informing team members so that they can add themselves and then go back and approve them.
Jim Dorty
ASSET RECOVERY SPECIALIST
People think what I do is a scam whenever I contact them. And then the state office tries to furthermore make it bad by convincing clients not to work with me and changing things to make my job harder.
LAKEISHA L CHRISTIAN
Assistant Vice President
The lack of consistency in storing our correspondence on client activity.
Kelli
Creative Director
Developing a standard for the companies communications and procedures so everybody is on the same page.
Jason Samocki
Controller
We have many different data sets that need to go into our CRM that it is difficult to both record and reconcile things in a timely fashion.
Bob
President
Sometimes it takes a long time to get payments from my clients. It would be helpful if the payments could come more quickly.
David Bennett
Customer Service representative
The biggest pain point is successfully getting customers👀transferred to the correct department. There's a policy in place that calls for agents to attempt to provide a resolution without transferring; so it makes it hard to move the customer to the right queue as you will need to obtain permission to transfer even when necessary.
Ria
Director
Lack of training on some core functions of my job
Steve
Business analyst
The biggest pain point is different departments not willing to help out others. They always say they have no time or resources when they do.
Stephen
marketing
the problem we face daily is irregular signature by the customers, my try all our best to make sure they get there signature right, even though we still show them on the screen
emmanuel
